Terms of Service

These Terms apply when you use the SOL Pilates Studio website, mobile app, class booking features, membership services, demo class flow, and related studio services.

By creating an account, booking a class, purchasing a plan, or using our services, you agree to these Terms and our Privacy Policy.

You are responsible for keeping your login details secure and for all activity under your account. Please provide accurate account and contact information so we can manage bookings, payments, and important service messages.

We may suspend or restrict access if we believe an account is being misused, violates these Terms, creates safety concerns, or is used for fraudulent activity.

Class bookings are subject to availability, plan eligibility, instructor availability, studio capacity, and schedule changes. Booking a class reserves a spot for the selected session only.

You can cancel a booking in the app up to 12 hours before the class starts and the credit is returned. Inside 12 hours, a booking cannot be cancelled and the credit is used. Doors close 10 minutes after class start, and late arrivals beyond that are not admitted. Missed classes and late arrivals that are not admitted are marked as no-show and the credit is lost.

Full booking, late arrival, and no-show rules are set out in our Studio Policies, which form part of these Terms.

Demo classes, class packs, and memberships may include limits such as credits, weekly booking caps, validity periods, guest passes, or plan-specific restrictions. These limits are shown in the app or website and may vary by plan.

Payments are processed by Razorpay or its payment partners. Physical Pilates classes and studio services are consumed outside the app. Prices, taxes, discounts, and payment methods may change where permitted by law.

All payments, including memberships, class packs, drop-in classes, and demo classes, are non-refundable except where a refund is required by law. Plans, packs, and credits are personal and cannot be transferred, shared, or sold. Unused credits expire at the end of the plan's validity period.

See the payments, validity, and transfer sections of our Studio Policies for details.

Cancelling an auto-renewing membership requires at least 14 days' notice before the next billing date. If you cancel 14 or more days before the next charge, renewal stops and access continues until the end of the current paid period. If you cancel with less than 14 days to go, the next scheduled payment is still collected and the membership ends at the end of that following period. Class packs do not auto-renew. Memberships and class packs may be frozen once every 12 months for up to 30 days.

SOL Pilates Studio may cancel, reschedule, substitute instructors for, or modify classes because of instructor availability, safety, facility issues, holidays, or operational reasons, with at least 12 hours' notice except in emergencies. If we cancel a class you have booked, the credit is returned to your plan.

Membership cancellation, freeze, and schedule change rules are set out in our Studio Policies.

Pilates and fitness activities involve physical movement and may involve risk of injury. You are responsible for deciding whether a class is appropriate for your health, ability, and condition.

Consult a qualified medical professional before starting any exercise program if you have injuries, health conditions, pain, pregnancy-related concerns, or any uncertainty. You must disclose any medical conditions, injuries, surgeries, pregnancy or postnatal status, or medications that may affect exercise before your first class and whenever something changes, and provide a doctor's written clearance after surgery or injury before resuming classes.

Health disclosure, safety, and studio etiquette rules are set out in our Studio Policies.

You agree not to misuse the app, interfere with the service, attempt unauthorized access, submit false information, harass staff or members, copy app content for commercial use, or use the service in a way that violates applicable law.

The SOL Pilates Studio name, branding, website, app design, class descriptions, text, images, and other content are owned by SOL Pilates Studio or used with permission. You may not copy, modify, distribute, or commercially use them without written permission.

We work to keep the website, mobile app, payment flows, and booking systems available, but we do not guarantee uninterrupted or error-free operation. Features may be updated, paused, or changed as we improve the service.

To the fullest extent permitted by law, SOL Pilates Studio is not liable for indirect, incidental, special, consequential, or punitive damages arising from use of the website, app, bookings, memberships, or studio services.

Nothing in these Terms limits rights that cannot be limited under applicable law.

We may update these Terms as our services change. The latest version will be posted on this page with the updated date. Continued use of the services after changes means you accept the updated Terms.